Human Error is the Weakest Link

Even at the height of technology, human error is still the weakest link. According to a study referenced by George Hulme in "The Danger Lies Within" (Informationweek.com), roughly 1/3 of all network outages are caused by human error.

A Yankee Group survey of 229 business and government administrators, managing more than 50 networked devices, found that 31% of network outages result from human error. Many of these resulted from unauthorized network changes (50%), shared-password access control (70%), and a lack of automated methods to correlate network downtime with configuration changes (83%). Changes in these areas could improve overall functioning.

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